Forum Discussion
Billing Discrepancies & Customer Service Concerns
I have been a loyal Telus member for many years now. Moved over when they came to my door offering gift cards. At first it was refreshing, service was great as Telus was known for solving problems ...
Take a closer look? all your services are automated without the ability to speak to a real live team member that actually cares. They now care more about keeping their jobs, but I can see that switching to all overseas hiring will be the downfall for Telus. You want me to call back and wait on hold? Right now a callback is scheduled for October.
Tinak, send TELUS_Support a PM. Then report back on the results. I seldom see results posted of success.
I am speaking to them on PM, they reached out but did not answer after I responded. I have never seen Telus customer service this bad.
TELUS_SupportOfficial Support Team
Hi Tinak, we’ve replied to your PM and are here to assist you further.
