Forum Discussion
Billing cost increase - notify using text or email
Recently, the cost of Stream+ went up by $5. I was notified only by way of a small paragraph at the very bottom of my February statement after the long list of my calling history - which I never lo...
TELUS_Support
Official Support Team
Official Support TeamDefinitely appreciate the feedback. We've notified customers of changes in the past (and still do for certain things) via text and/or email. That course of action however also brings with it the risk of complaints from customers who deem it "spamming", etc. We always encourage all of our customers to read their bills for such messages every month.
