HiDoes anybody know where to find the specific “Bring it back” amount by phone model? I mean the amount that you have to pay at the end of 2 years plan if you decide to keep the phone? They talk about that amount but it is not specified anywhere, I looked...Thank you!

Hopefully I can clarify things a bit better. The Bring it Back amount is what you will be paying back if decide to keep the phone or it’s damaged and do not have Device Care or Apple Care+ to replace the device. The device discounts are a savings on the device that you do not have to pay back as long as you keep the device for the term of your contract. If you were to cancel or renew early then you would be required to pay back a portion of the device discount as it is divided by 24 months as well. It’s basically a way of TELUS rewarding you and helping to lower the phone prices while also protecting themselves so that someone isn’t able to set up a new contract cancel in a month or two and TELUS is out the discounted amount.

Hi Lucie , How to find the Bring-It-Back price for the device you activated / renewed. The most accurate place to view your Bring-It-Back amount is by viewing your Service Agreement which was either emailed, mailed, or provided in paper form at a store. If you did not receive a Service Agreement, you can find it on your TELUS online account. Sign into My TELUS Go to My Profile tab Click on the View and download link under Your Service Agreements Choose the desired Customer Service Agreement How to find the Bring-It-Back price for all devices TELUS has to offer. Before completing these instructions, make sure you are logged out of your My TELUS account on the device you are using to find the Bring-It-Back amount. You can do this by looking at the top right of your screen, finding your name with the word Logout next to it. There is a way to do this while logged in, but that requires additional steps which vary. Go to the TELUS website. Select Mobility - Locate right beside the TELUS logo. Select Phones - Located on the left column. Select a phone of your choosing with a retail price of $1000 or more. (lower cost devices are not eligible for BIB) Select the green Buy Now button. You will not have a page that shows a picture of the device, memory size options, availability, etc. Scroll down until you see a section called "Pick device payment option". Make sure "Get the lowest month price with Bring-It-Back is selected/green" Choose a payment option such as Pay $0 upfront, or Get the lowest month bills with Bring-It-Back. Select "See price breakdown" Look for Bring-It-Backᵀᴹ and the amount to the right is the amount you would owe at the end of the 2 year agreement if you decide to keep the device instead of getting a new device. Hopefully that helps answer your questions 🙂 TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].

Why would you pay back a "device credit"?That doesn't make any sense.

Hi Septra777 , Great question!Looking at the TELUS website today, I see the following... Retail Price $1875 Bring-It-Back Bonus -$300 Easy Payment Bonus Discount -$295 Promotional discount -$380 Bring-It-Backᵀᴹ -$320 Discounts - These discounts are for you to keep. Easy Payment Bonus Discount -$295 Promotional discount -$380 You saved a total of $675 compared to buying the phone outright (off contract). You keep these savings. Bring-It-Back - These discounts are either temporary or permanent depending on if you bring the phone back or not. Bring-It-Back Bonus -$300 Bring-It-Backᵀᴹ -$320 You saved a total of $620 ($25.83/month for your 24 month agreement) If you bring the phone back. If you return the device: You can enjoy a lower monthly bill ($25.83 less/month) for the remaining agreement, return the device 24 months later, get a newer phone, and you don't have to pay the Bring-It-Back amounts of $620. If you keep the device: You can enjoy a lower monthly bill ($25.83 less/month) for the remaining agreement, pay the Bring-It-Back amounts totaling $620, and you now own the device. This is essentially going back in time 24 months ago, and not choosing Bring-It-Back. Regardless of everything above, you will still walk away with a $675 (34%) in savings on the Samsung S20+Hopefully that answers your question 🙂 TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].

Septra777 Do you think it is worthwhile giving such a negative response to someone who is trying to help you clarify things? This is not some big scam, Phones are expensive and people seem to want to get new ones every two years. Furthermore, there's been pushback against embedding the costs of the phone without showing it. The device balance is to show you what you have to pay if you want to replace your phone before two years is up - say it gets broken or stolen or something. Telus has millions of customers. If this was some big scam, it would be all over the place. Instead, it is just - you. It is not a scam. Phones cost money. They tell you what you pay, what you get. You can go to any carrier you want, and the phone still has to be paid for - and you won't get a better network than the Telus one. You may get one that's nearly the same, or just about as good, but you won't get better. Why don't you sit down, take a fresh look at the numbers, compare them to other places, and forget about whatever stressful experience you had.

“Bring it back” amount that you have to pay if you decide to keep phone at end of plan

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BrandonT
TELUS Team Member
6 years ago
Hi Lucie ,

How to find the Bring-It-Back price for the device you activated / renewed.

The most accurate place to view your Bring-It-Back amount is by viewing your Service Agreement which was either emailed, mailed, or provided in paper form at a store.

If you did not receive a Service Agreement, you can find it on your TELUS online account.

Sign into My TELUS

Go to My Profile tab

Click on the View and download link under Your Service Agreements

Choose the desired Customer Service Agreement

How to find the Bring-It-Back price for all devices TELUS has to offer.

Before completing these instructions, make sure you are logged out of your My TELUS account on the device you are using to find the Bring-It-Back amount. You can do this by looking at the top right of your screen, finding your name with the word Logout next to it. There is a way to do this while logged in, but that requires additional steps which vary.

Go to the TELUS website.

Select Mobility - Locate right beside the TELUS logo.

Select Phones - Located on the left column.

Select a phone of your choosing with a retail price of $1000 or more. (lower cost devices are not eligible for BIB)

Select the green Buy Now button.

You will not have a page that shows a picture of the device, memory size options, availability, etc. Scroll down until you see a section called "Pick device payment option".

Make sure "Get the lowest month price with Bring-It-Back is selected/green"

Choose a payment option such as Pay $0 upfront, or Get the lowest month bills with Bring-It-Back.

Select "See price breakdown"

Look for Bring-It-Backᵀᴹ and the amount to the right is the amount you would owe at the end of the 2 year agreement if you decide to keep the device instead of getting a new device.

Hopefully that helps answer your questions 🙂

TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- Septra777
  Organizer
  6 years ago
  So you only pay the Bring-it-back amount and not the "device credit" too?
  
  I was told both had to be paid when I spoke to a rep last week.
  
  S20+ has 320$ Bring-it-back and 300$ device credit.
  
  So it's really 320$ and not 620$?
  - BrandonT
    TELUS Team Member
    6 years ago
    Hi Septra777 ,
    
    Great question!
    
    Looking at the TELUS website today, I see the following...
    
    Retail Price $1875
    
    Bring-It-Back Bonus -$300
    
    Easy Payment Bonus Discount -$295
    
    Promotional discount -$380
    
    Bring-It-Backᵀᴹ -$320
    
    Discounts - These discounts are for you to keep.
    
    Easy Payment Bonus Discount -$295
    
    Promotional discount -$380
    
    You saved a total of $675 compared to buying the phone outright (off contract). You keep these savings.
    
    Bring-It-Back - These discounts are either temporary or permanent depending on if you bring the phone back or not.
    
    Bring-It-Back Bonus -$300
    
    Bring-It-Backᵀᴹ -$320
    
    You saved a total of $620 ($25.83/month for your 24 month agreement) If you bring the phone back.
    
    If you return the device: You can enjoy a lower monthly bill ($25.83 less/month) for the remaining agreement, return the device 24 months later, get a newer phone, and you don't have to pay the Bring-It-Back amounts of $620.
    
    If you keep the device: You can enjoy a lower monthly bill ($25.83 less/month) for the remaining agreement, pay the Bring-It-Back amounts totaling $620, and you now own the device. This is essentially going back in time 24 months ago, and not choosing Bring-It-Back.
    
    Regardless of everything above, you will still walk away with a $675 (34%) in savings on the Samsung S20+
    
    Hopefully that answers your question 🙂
    
    TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].

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“Bring it back” amount that you have to pay if you decide to keep phone at end of plan

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