Forum Discussion
“Persistent TELUS Mobility Signal & Network Issues on 3 Lines – Looking for a Resolution”
I have been a TELUS Mobility customer with three mobile lines, and my monthly bill is approximately $400. Unfortunately, for quite some time I have been experiencing persistent weak signal and unreli...
TELUS_Support
Official Support Team
Official Support TeamHey shahbazpasha - are you experiencing these issues with 5G+ or LTE?
Hi, thanks for your response.
The main issue is the network signal itself, not specifically whether I am connected to 5G+ or LTE.
As I mentioned in my original post, I have been experiencing network issues since April. The problem affects not only mobile data/internet but also basic calling service.
For example, one day while I was in Newmarket, I had no usable signal and was unable to make even a normal phone call. I also frequently experience very weak signals in different parts of the GTA.
So my concern is broader than 5G+ or LTE performance. The basic network coverage and signal strength have been unreliable across multiple locations for several months.
I would appreciate it if TELUS could investigate the overall coverage/signal issue rather than treating this only as a mobile-data or 5G issue.
