“Persistent TELUS Mobility Signal & Network Issues on 3 Lines – Looking for a Resolution”

Thanks for sharing your experience. I completely understand that concrete buildings, high-rises, tower congestion and other environmental factors can affect cellular signals indoors.

However, my issue is not limited to my home or one particular building. I am experiencing weak and unreliable service in different locations, including regular city areas and while travelling around the city. That is why I contacted TELUS technical support.

In my most recent conversation, the technical representative acknowledged that there are currently significant network issues in some areas and that they may not be resolved quickly.

I understand that no carrier can provide perfect coverage everywhere, but when the problem is persistent across different locations, I believe it is reasonable for a customer to ask for a proper investigation and solution, especially when paying for three lines.

I appreciate your feedback and sharing your experience. Wi-Fi calling can certainly help at home, but ultimately I would like the cellular service itself to be reasonably reliable when I am away from Wi-Fi as well.