Forum Discussion
Ongoing Issues Adding Apple Watch to Telus Account
My experience with Telus Business Mobility Sales, instore associate, and tech support over the last two weeks is listed below. I don't know where to go at this point, so please have someone reach out...
Hi,
I’m having this exact same issue with Telus!
I’m just wondering if you ever got this sorted?
Hi, I spent the last hour crafting a detailed response of the continuation of this whole ordeal to help you out (and allow Telus to improve their training and internal vs external department nomenclature), but when I went to post it, this website told me I wasn't logged in and I lost the post. Sorry, but I'm not taking the time to craft another response. After 25+ hours of my time over the course of a month, I did get to a resolution. I'm open to talking you through it as that will only take 10-15 minutes, feel free to PM me to exchange contact details if this interests you.
I believe I’m in the same boat LexCorp and would love some guidance. I have an Apple Watch set up with a cellular plan on my Telus business account. I’d like to add another with a standalone contract on the same business plan (this will be the one with the family account for my daughter). I’m stumped - and wondering if it’s even possible now? TELUS_Support
Long story short, no, a standalone cellular Apple Watch for a family member is not supported by Telus Business Mobility.
Only Telus Personal Mobility supports a standalone cellular Apple Watch for a family member. To make matters worse, a standlone Apple Watch cannot be on a Telus Personal Mobility account by itself, it requires a primary phone to be tied to the Personal Mobility account, which would presumably need to be the iPhone that you use to setup the Apple Watch as a family member Watch. We had to do a "transfer of ownership" from Telus Business Mobility to Telus Personal Mobility with my Wife's iPhone, there is a fee for this, and then the kicker is that your Personal Mobility rate for the primary phone is likely much worse than you were paying for Business Mobility.
I have also learned that Telus Business Mobility agents have no idea what "Telus Personal Mobility" means, so they assume you mean a "Telus Business Mobility Personal Account", which does you no good and just causes you more headaches as you then have to get your family member's Apple Watch removed from this Telus Business Mobility Personal account So that you don't get billed for something that doesn't meet your needs. To save yourself a LOT of headache, refer to Telus Personal Mobility as the "consumer" department.
To initiate a "transfer of ownership", you first need to talk to Telus Personal Mobility to run a credit check and create a Telus Personal Mobility account, then you will need to talk to Telus Business Mobility to initiate the "transfer of ownership". Then you need to talk to Telus Personal Mobility to verify the transfer of ownership, tend to the billing account changes, and then add the family member standalone cellular Apple Watch to your Telus Personal Mobility account.
*Sent from my mobile device, please excuse spelling/grammatical mistakes.
Thinking about moving to Bell or Roger’s. Otherwise our Apple Watch we bought for our daughter is of no use!
TELUS_SupportOfficial Support Team
We'll send you a private message to discuss further, thanks.
If you’ve purchased the watch from anyone else besides TELUS can set it up directly through the Watch app on your phone. Added the link to the setup process to guide you through it.
