Forum Discussion
Solved
How to contact Telus re: billing issue for Business Mobility
Is there a way to reach support at Telus without devoting the better part of a work day to the process? Their automated chat is useless. Although it suggested I could open an incident through myTelu...
NFtoBC's response did not solve my problem as my business rep ignores all my calls and texts.
It did prompt me to realize I may be in the wrong place. So after searching more specifically (not on the Telus website but in Google), I found https://www.telus.com/en/bc/business/support. I was able to get assistance right away.
NFtoBC
Community Power User
Community Power UserI always connect with the Business Rep in short order whenever I have had problems. Are you trying to address your business issue through the consumer portal?
Thanks for your reply.
I’ve tried several times to connect with the Business Rep who switched us over but there is no reply.
Who’s your business rep – maybe they will respond?
This is the second time that their “system” has automatically charged us for services we have not used. I’m tired of this game – it’s a waste of our time and a cash grab (with excuses) on Telus’ part.
NFtoBC's response did not solve my problem as my business rep ignores all my calls and texts.
It did prompt me to realize I may be in the wrong place. So after searching more specifically (not on the Telus website but in Google), I found https://www.telus.com/en/bc/business/support. I was able to get assistance right away.
