Forum Discussion
Wifi calling not working
Hey, Doing this on behalf of my bf cause his account won't link but we live out in the wood and need wifi calling other wise we have no way to contact anyone. It was working fine then at some point today Dec 12 it stopped working and he tried all the trouble shooting attempts (resetting, update and checking if it's still turned on). Nothing has changed on our end so I'm guessing it's a Tellus issue and we have no other way of contacting them so posting here to hopefully get this checked into.
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I noticed WiFi calling is working now for me in Calgary.
TELUS_SupportOfficial Support Team
Hi everyone, we are aware of the Wi-Fi calling and we are working to fix it ASAP
I need mine to work ASAP. How can I get someone to help?
- TELUS_Support
Hi bgag29 - your best bet would be to contact our customer service team but what issues are you having?
Good day everyone,
I was just able to speak with someone at Telus, and they confirmed that there is a national outage with wifi calling and that it is currently under investigation.
For those in remote areas, who do not have access to a phone at all and would need to call with an actual number, I suggest using the app "TextMe". That's how I was able to get through to customer service.Same here, down for 6h+.
Downloaded a Voip app and set up a number, only to wait for 40+ minutes to get someone who barely spoke English.
We have two phones, one with Telus, one with Koodo and both went down at the same time. Internet is from Telus also.
Rebooting, restarting, etc. didn't do wonderful.
Didn't do S.H.I.T
The wifi calling feature just stopped working at some point today. We have next to no cell reception at home so we rely on wifi calling completely. It was working fine at 9:00 am but I noticed at 3:00 pm I was unable to make any calls. I have done and redone all the resets and troubleshooting tasks on both my device and my wifi router with no issues found. It isn't just my device that it is not working on either, neither my daughter or my roommate can get it to work on their phones either. We are all Telus subscribers on the same account.
I have read in other posts that sometimes network issues can impede wifi calling but haven't been able to find anything stating a current issue in my area.
Does anyone have any tips or insight into what's going on?
Looking to see what’s going on around 3pm yesterday wifi calling just stopped working on my phone as well as messaging tried all the resets multiple times and it says on my phone network not available?
WiFi calling is not working for me as well in Calgary. It might be related to the many outages due to network maintenance right now.
Any luck on this? None of our wifi calling works connected to Telus internet and other phones connected to Starlink. Any fixes for this?? Dec 12
- Nighthawk
Community Power User
Wifi calling works fine for me. Telus cell and Telus fibre internet.
How many of you are on fibre vs DSL?
