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Lmac1's avatar
Lmac1
Neighbour
2 years ago

Plan increased without notice

I am a current subscriber with eight lines on my account. My most recent bill had all but one of the plans increased by five dollars per month. There was no advance notice. I have read through my previous bill - all 24 pages of it I cannot find this notification anywhere. I’m very disappointed because we spend lot of money with TELUS each month yet if I’m a new subscriber, I can get a better plan for much less than the loyal customers

4 Replies

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  • El-Eric's avatar
    El-Eric
    Icon for Community Manager rankCommunity Manager

    Hi Lmac1 I can help you find where on your bill you can find the price increase notification. Please send me a message and I will be happy to check

  • Me too. Exact same - $5 increase per line on 8 lines, without any notice or explanation.

    • El-Eric's avatar
      El-Eric
      Icon for Community Manager rankCommunity Manager

      Hi paulpat Check your last month's bill, last page. It will be at the bottom

  • Reach out to Customer Care by calling 611 from your Telus device. They can explain to you the increase and why it is for.