Forum Discussion

lktaylor's avatar
lktaylor
Neighbour
11 months ago

Adding an account manager

I would like to add one of the subscribers on my mobility account as a Manager but they do not exist in the list of users and are not in the pending list.  How do they submit a request so that they show up in the pending list where I can approve?

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    11 months ago

    If the subscriber you'd like to add as a Manager doesn't appear in the list of users or the pending list, they will need to follow these steps to submit a request for approval:

    • Log in or Create an Account:
      The subscriber must log in to their own TELUS account at TELUS My Account. If they don’t have an account yet, they’ll need to create one.
    • Link Their Number to the Account:
      They should ensure their mobile number is linked to their TELUS My Account profile. If it isn’t already linked, they can do this by selecting "Add a Service" and following the prompts.
    • Request Manager Access:
      Once logged in, they can request Manager access. This will notify the account owner (you) so that you can approve their request.
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