Small Business PIN & Security Issues

Can anyone shed light on this situation....my next step is I'll be cancelling my Telus small business account because I've spent days on the phone and online with them trying to resolve an issue and none of them have a clue how to communicate let alone resolve an issue.

 

First of all, when I called in by phone it asked me to enter our PIN, which I did.  It told me it's wrong.  So I logged in to our account online and reset the PIN successfully, called them back again, enter the new PIN and it says it's wrong.  Did that 3 times today.  The PIN is NOT wrong, I even screen shot it when I entered it, it's not wrong.

 

Second issue is one of my employees has been getting tons of calls from Telus daily about our account, offering him small business offers, giving him access to our bills, sending him reminders for payment, etc.  He brought this to my attention and Telus can't help me because they say the PIN I gave them is wrong.  When I login in to our account online my email is correct, address is correct, and I am listed as the only authorized account manager....so why is this one employee getting billing details and small business offers, etc???  This is a breach of our security and Telus has not been able to assist.

 

We're not currently in any contract with Telus as our 2 year contract ended a few months ago and we were not able to come to an agreement on a new contract....so I am shopping the market now for new phones and new plans and will be moving my services if we can't get this resolved......I can't have Telus communicating with our employees about our account.....

 

Anyone know how this can be resolved.