Sickboypodcast
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Just Moved In
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Bring it back assessment inaccurate
I have been had a Telus business account for years. This is the first time I’ve done Bring It Back where I returned a phone via mail instead of doing it in person at a Telus mobility store.
I’m being charged and extra $475 due to “heavy wear and tear” and “deep scratches” on the screen. This is absolutely not true and I’m astounded that I am being asked to pay this amount.
I’ve called, messaged and even went into the Telus store and no one seems to be able to help fix this issue.
I am so annoyed that I even have to sink this much energy into resolving this and I am about ready to just end my business with Telus and go elsewhere. Which is a real shame because I’ve been with them for so long.
Has anyone else run into this issue?
TELUS_Support
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Just Moved In
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Hi Sickboypodcast - we definitely want to help with this situation. We will send you a private message to discuss further
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Sickboypodcast
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Just Moved In
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wow this just keeps getting more and more ridiculous. I’ve been on the phone with someone named DJ for over an hour and when I asked if I could speak to a manager he tells me that their manager will call me in 2-3 hours. Okay fine. Then when I asked for some type of employee identification number so I can refer to who I was speaking to he tells me there is no such thing and I can just say I spoke with “DJ”.
I don’t believe DJ is enough information to go off of.
He then tells me there is no case number associated with this call he only has a “past case number” he can share.
I feel like I’m being completely screwed over here.
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muellyswelding
Just Moved In
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Did this ever get resolved? I'm having this exact same issue right now. I auto pay my bills so haven't really paid attention to my bring it back credits after getting a new phone. My husband and I upgraded back in november for the first time online and mailed in the phones (we normally go in store) and I just realized my phone had "heavy wear and tear" listed as well, but my husbands phone (hes a welder for reference) got the full credit back and said his was pristine condition. I am very careful with my phones and always have them in a case, so i'm baffled. Just wondering if there was every a resolution?
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