Hi Dru, I know the volume issue was not planned for. I too am in customer service. If you can share with Telus, there is no reason to have people wait on hold for hours, then be told after 2:02 minutes by a nice voice over that she "appreciates my pa...
I've waited at Eaton Centre store for an hour, to be told to call since I'm an existing Telus user with a paid off phone. I'm on my second one hour hold time today. For customer loyalty sake it would make sense to allow for online upgrade. I always r...
