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SmartHome Security FAQ's

TELUS Employee
TELUS Employee

Hey everyone! 🙂 


It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take you through a refreshed list of FAQ questions that we have seen here and across our social media channels. Let’s get started!


What can I do if I'm experiencing technical issues? We got you covered! Take a look at this page where we have a bunch of Q&A videos and articles to help troubleshoot your mobile & app portal, panel, hubs & sensors, video cameras & automation devices


Do I need Wi-Fi to use SmartHome Security Services? Yes- you’ll need high-speed internet service to support outdoor camera use and to be within the TELUS Mobility HSPA coverage area. Visit our Coverage Map to find out if you qualify. 


What if I'm not within the HSPA coverage area, or require a more custom package for my custom home? Visit our TELUS Custom Security Systems to learn more about the options available for limited or no cellular coverage, and the options we have available to create a more customized package that can fit your needs! 


Will I get a discount on my home insurance? Security customers can receive a discount on their home insurance from 5% to 20% depending on their insurance provider! To put that into perspective, most homes save ~$250 per year with a monitored alarm and smoke detection. These insurance savings help to offset your monitoring fee while increasing the safety and value of your home. 


Can I pair additional devices to my SmartHome Security system?

Our system integrates with many other popular SmartHome products! For a complete list of compatible devices, please click here.


When will SVR be available on SmartHome Security accounts? I can confirm that our team has heard your feedback on this not being available, and they are currently in the works for a solution on this.  We don’t have any ETA to provide but will update this thread once there is more information to share. 


Don’t have security services yet, but curious as to what we can offer you? Fill out the form for the service of your choice and a sales representative will contact you to go over the offers available that will fit your needs! 



That’s a wrap! Have a question that wasn’t listed here? Post it on our board!