Hi Tabitha,
You can call TELUS residential team at below numbers:
Alberta/British Columbia:310-CALL (2255)*
Canada/US:1-888-811-2323
Mon. - Fri.: 7:30 am - 8 pm
Sat. / Sun.: 9 am - 5 pm
Check out below link for different ways to get in touch with TELUS residential team.
https://www.telus.com/order/contact-us/en/index.jsp
