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Wait Times for Optik TV Support

Just Moved In
I've attempted to contact Telus support via phone a few days in a row. In all three cases the wait time has been estimated to be over an hour. There doesn't appear to be a call back option either. I am shocked that this is seemingly acceptable. It certainly isn't to me. I have a faulty Optik box that needs to be replaced. Other than waiting on hold via phone, what are my other options to make arrangements to get a replacement box?

Community Power User
Community Power User

Chat can work also. Go to the Contact Us page and click the purple chat icon in the lower right corner.

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