09-06-2013 08:00 PM
I do not see Closed Capturing at any channel on Optic TV. This is On in menu and it worked several days ago. But now it doesn't
Solved! Go to Solution.
02-02-2014 11:58 AM
Something else to try..... explore the different Closed captions like 1, 2, 3....
I lost closed caption a week ago. For some reason Optik was broadcasting on "closed caption 2" instead of "closed caption 1" like they were the previous weeks.
09-07-2013 10:14 AM
Hi Denis,
Have you tried to reboot your digital box, by unplugging the power cable for 10 seconds?
Also, it might be helpful to try and turn off the CC and back on to reset the setting.
10-21-2013 09:58 AM
Accessing TED talks or other Apps will disable Closed Captioning on a STB running 2.3, quick resolution is to reboot your box or disable and re-enable CC again
12-13-2013 10:37 PM
12-21-2013 09:41 PM
I haave contacted Sony and they can't help. I was able to access closed captioning but a few days ago it just disappeared. I can access it on the bedroom tv.
12-21-2013 10:51 PM
@banne Let's simplify things. For CC there are two types. First is the CC on the TV itself. Second is from the Box. If you're calling Sony, you're trying to figure out the CC on your TV which is separate from Telus' services. Have you called Telus tech support yet to troubleshoot the Telus box? Have you gone into Options > Closed Captions > * on the box and checked you have it turned on there?
02-02-2014 11:58 AM
Something else to try..... explore the different Closed captions like 1, 2, 3....
I lost closed caption a week ago. For some reason Optik was broadcasting on "closed caption 2" instead of "closed caption 1" like they were the previous weeks.