@banne Let's simplify things. For CC there are two types. First is the CC on the TV itself. Second is from the Box. If you're calling Sony, you're trying to figure out the CC on your TV which is separate from Telus' services. Have you called Telus tech support yet to troubleshoot the Telus box? Have you gone into Options > Closed Captions > * on the box and checked you have it turned on there?