Mobility

Trusted answers and information and Mobility devices, services, and solutions from Neighbourhood contributors and the TELUS team.

iPhone FAQ

Community Manager
  • Contributors:

Is your phone giving you signs it’s time for a new device? We've put this Q&A together for those who may have some questions we know you have around upgrading and eligibility.  So if we missed something, let us know, we’ll make sure to answer it. 

 

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How can I check my Order status?

 

 

a1.jpgYou can check your order status by going to www.telus.com/orderstatus.  We’ve also put together this post to help provide you with the most up-to-date status of your order. Still have questions about your online order? Give our National Web Store a call: 1-866-488-2709. Check out: Order Tracker - Check On The Status Of Your Order

 

 

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I ordered the wrong color or size.  Can I change it?

 

 

a2.jpgOnce your order is processed, it cannot be modified.  If your order has not yet shipped, you may be able cancel it by giving our National Web Store a call: 1-866-488-2709.The moment your current order is cancelled you can proceed to create a new   order. Once an order has been shipped, it cannot be cancelled.

 

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The shipping address on my order is wrong.  Can I update it?

 

 

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If your order has not yet shipped, you can change the shipping address.  Give our National Web Store a call: 1-866-488-2709.

 

 

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What can I do to get ready for my new phone?

 

 

a4.jpgSo glad you asked!  We've put together some resources I think will help you from ordering to accessorizing, and everything in between. Check out: The Only Guide You'll Ever Need for Changing Your Device

 

 

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When do pre-orders start and when will it be available in stores?

 

 

a5.jpgThe iPhone 8, iPhone 8 + pre-orders start September 15th with the devices available at TELUS locations, September 22.  Pre-order for the iPhone X will begin October 27 and available at TELUS stores starting November 3.

 

 

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Can I check if I am eligible to upgrade?

 

 

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You can check the eligibility for your device by logging into www.telus.com/myaccount.

 

 

 

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Apple's iPhone X page

Apple's iPhone 8 page

TELUS iPhone page

Why TELUS?

iPhone comparison tool? - https://www.apple.com/ca/iphone/compare/

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