I had to call Telus mobility support to complete a mobility web order. I kid you not, 3.5 hours and 5 reps later who I can barely understand….still not resolved. I used to work for Telus. This customer support has to be the worst in the world regardless of industry. From being in calls with literal roosters crowing in the background non stop, to being hung up/disconnected 3 times to them having my old Telus corporate email tied to my personal account (I left over 9 years ago) to telling me my birthday is wrong….horrific. That being said, first you actually have to get through to a real person. That will take you hours alone to be connected as “they are experiencing higher than normal call volumes”. Brutal. Seriously thinking of just lifting and shifting over to Rogers.
