Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
882 PostsLatest topics in Mobility
Resolved! Email to text not working again
Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message).Testing with Gmail.com and another email provider in the same manner, no problem.It is therefore something specific to using the Shaw email server.T...
Bill cost went up from last month, no warning
So my bill last month for 2 phones was $183.64 and the month before was $178.50. No explanation as to the cost increase, but as I dug through the two bills I noticed the “device care complete” went up $3.00. Not sure why that is? Also, even with that...
Device price and plan price
To Whom It May Concern, I’m writing to express my ongoing frustration with my recent experience as a TELUS customer under the Employee Purchase Program (EPP). Last week, I upgraded my mobile plan in preparation for travel to Mexico. A TELUS represent...
Useless chat bots
Does Telus have any humans still working for them. All I ever get is a useless stupid chat or that does nothing but give me the runaround. When I get back to CANADA I’ll be dropping my Telus Mobility account
Merchant Is Refusing to Comply With Return Policy
Good evening, Yesterday I bought a Samsung Galaxy S25 Ultra 512gb on EPP contract from a vendor. I experienced buyer's remorse immediately upon leaving the shop, and when I tried to return it, he said: "you can't return it it's a special order". I in...
Outbound Calls to Voicemail That I Didn't Make
Hello, I have a Telus Mobility account and I have a mobile plan with Telus, the Nationwide Talk and Text 15 plan that I pay for each month. I'm noticing on the transactions tab on the website, multiple outbound calls to voicemail that I didn't make. ...
Disconnected Services
My Telus pre-paid account has been disconnected. On March 23 2025, i purchase Talk and Text 100, which came with additional unlimited nationwide minutes, MMS and SMS, and 2 GB data monthly for one year. I purchase this and had it set up at the Timmin...
kid lost phone with prepaid 365, can't switch SIM
Hi,My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in my Telus even though many tells support pages say the...
Telus home security APP -error
Hello there! Having an issue where when login into my telus Smart home App sometimes it errors out then brings up a Koodo web page to log into but im not with Koodo. Has anyone else experienced this issue. It a really weird one.
Billing Discrepancy
I have been a dedicated Telus customer for several years and am reaching out for help due to an ongoing billing issue. When I agreed to my most recent Telus mobility plan, a Telus agent assured me, both verbally and in a text message I have saved, th...
