Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

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Online Upgrade Nightmare
I decided to upgrade my phone online as I was due for a new device in June, and the deal online was very good. There was no option to pick the device up in store, and I did not see any warning while ...
Meagoo
2 hours ago Place Mobility
customer service
delivery
Mobility
return process
upgrade
13Views
0likes
0Comments
Account access
Just switched from Koodo to Telus. Ported our numbers, got our new phones, signed a 2 year agreement and activated all, but our mobility account does not show up on the "My Telus" page. It's been 4 d...
RePete
5 hours ago Place Mobility
37Views
0likes
2Comments
Dropped calls 5G Samsung phone
I have a Samsung S22 Ultra. Over the past week (Let's say June 1, 2026), my call drops on the 1st ring. If I reboot my phone and make the call then it goes through. Same issue over and over. When som...
Dinesh
20 hours ago Place Mobility
27Views
0likes
3Comments
Door to door scam?
I just got signed up by a representative named “Michael” (I don’t even know if that’s his real name) in Kitchener, ON, a couple of days ago after 6 or 7 pm. He was going door to door offering tellus ...
User001
22 hours ago Place Mobility
222Views
0likes
3Comments
Voicemail setup
How do I setup my voicemail on my iPhone 17? When I press the voicemail tab nothing happens. I have to dial my own number to access voicemail. The voicemail tab works on my wife’s iPhone 17 !
Revid
1 day ago Place Mobility
32Views
0likes
5Comments
TELUS Billing After Cancellation – No Access, Complaint Form Broken, No Live Support
I cancelled my TELUS mobility service months ago & transferred my number to another carrier. I have proof of the cancellation & number transfer. What should have been a simple billing correction has ...
Sophia11
2 days ago Place Mobility
CRTC
29Views
1like
1Comment
Easy roam activation 18/day for recieving multi authentications codes ?
Hi everyone, I will be in Australia for the next 3 months. To log into my bank and other services similar I need to use multi authentication to access these. Frequently I am asked to enter the code...
Shirls1011
2 days ago Place Mobility
20Views
0likes
1Comment
Where'd call control go?
I used to be able to access it, add exceptions etc through the website on my PC, not anymore? I know you can *99 to turn it on and off but it was sure easy to change online, why did they change it...
Solved
Fisherguy
3 days ago Place Mobility
47Views
0likes
2Comments
Escalation Inquiry
I am trying to find out how to escalate my complaint pass the Escalation Manager. The below story really happened. I must admit that if someone would told me this story I would not believe that in th...
Kriskow
5 days ago Place Mobility
69Views
0likes
1Comment
Wifi Calling in the USA
Hi there! I have been a Telus customer for over 12 years and would love to continue with them... however, I've recently been splitting my time between the USA and Canada and live in a very remote ar...
theregoesrobyn
6 days ago Place Mobility
46Views
0likes
2Comments