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South Surrey little to zero cellphone signal

Magnino
Neighbour
I live on 20 av close to 152 in South Surrey and I recently changed from Rogers to Telus. Rogers had a weak yet functional signal, but Telus has little to zero signal and the phone calls cut out all the time. I have had friends sending me WhatsApp messages to tell me that my phone is not answering calls.
Although It’s more than one phone with the same issue, I have run all the phone diagnosis
Possible to ensure it’s not a device problem.

What should I do to get this looked into?
5 REPLIES 5

WestCoasterBC
Community Power User
Community Power User

See the following link to report your service issue. Click on the purple "report an issue".

Submitted a second one just now. I had done that before with zero follow up from Telus. Thanks anyway for the help

WestCoasterBC
Community Power User
Community Power User

Telus won't follow up with you but will send it to the appropriate team. Generally if something hardware related things can be fixed. If it's a signal issue regarding a needed tower then that is an entire different process.

FuzzyLogic
Community Power User
Community Power User

In the meantime, if you haven't done it already, you should enable wi-fi calling as this can help when you have poor reception in your home.

BobH55
Friendly Neighbour

I live near 152 & 24 - same issue.  I appreciated the link and put in a complaint.  I don't expect much as I've been complaining to Telus for years, nothing but a suggestion to use wifi calling.  But actual work to fix the problem, crickets....