South Surrey little to zero cellphone signal

[Magnino]

I live on 20 av close to 152 in South Surrey and I recently changed from Rogers to Telus. Rogers had a weak yet functional signal, but Telus has little to zero signal and the phone calls cut out all the time. I have had friends sending me WhatsApp messages to tell me that my phone is not answering calls.
Although It’s more than one phone with the same issue, I have run all the phone diagnosis
Possible to ensure it’s not a device problem.

What should I do to get this looked into?

[WestCoasterBC]

See the following link to report your service issue. Click on the purple "report an issue".

[Magnino]

Submitted a second one just now. I had done that before with zero follow up from Telus. Thanks anyway for the help

[WestCoasterBC]

Telus won't follow up with you but will send it to the appropriate team. Generally if something hardware related things can be fixed. If it's a signal issue regarding a needed tower then that is an entire different process.

[FuzzyLogic]

In the meantime, if you haven't done it already, you should enable wi-fi calling as this can help when you have poor reception in your home.

[BobH55]

I live near 152 & 24 - same issue.  I appreciated the link and put in a complaint.  I don't expect much as I've been complaining to Telus for years, nothing but a suggestion to use wifi calling.  But actual work to fix the problem, crickets....

[Dimo-X]

It may be a known area of concern with no quick or short term plans for a fix other than the Wi-Fi calling work around you mentioned. I'm assuming you already have a ticket logged for the signal issue with the tech support team.

[BobH55]

I've reported it to support many times. And been told there are no plans to address the issue. I suspect those were all closed;.  I also followed the link provided above by WestCoasterBC and put in a complaint that way.

[Dimo-X]

Gotcha, yeah if a ticket is logged and you were told there are no immediate changes then it sounds like the Wi-Fi calling workaround is the only option... In some cases it can take a while to make infrastructural changes required to impact coverage in some areas.