October
October
See the following link to report your service issue. Click on the purple "report an issue".
October
October
Telus won't follow up with you but will send it to the appropriate team. Generally if something hardware related things can be fixed. If it's a signal issue regarding a needed tower then that is an entire different process.
October
In the meantime, if you haven't done it already, you should enable wi-fi calling as this can help when you have poor reception in your home.
November
I live near 152 & 24 - same issue. I appreciated the link and put in a complaint. I don't expect much as I've been complaining to Telus for years, nothing but a suggestion to use wifi calling. But actual work to fix the problem, crickets....
December
It may be a known area of concern with no quick or short term plans for a fix other than the Wi-Fi calling work around you mentioned. I'm assuming you already have a ticket logged for the signal issue with the tech support team.
December
I've reported it to support many times. And been told there are no plans to address the issue. I suspect those were all closed;. I also followed the link provided above by WestCoasterBC and put in a complaint that way.
December
Gotcha, yeah if a ticket is logged and you were told there are no immediate changes then it sounds like the Wi-Fi calling workaround is the only option... In some cases it can take a while to make infrastructural changes required to impact coverage in some areas.