Recent ActivityMost RecentNewest TopicsSolutionsTelus charged me $1000 after case closed by CCTS! I had an overseas Telus agent upgrade 2 phones and plans that were still under contract without my knowledge or consent. After 7 months attempting to solve with Telus customer service I filed and clo...Possible Overcharging Telus has been overcharging me every month and added a random new phone number to my bills. I have called for 2 hours yesterday only for the agent to hang up on me. I am feeling so helpless and don't...eSIM Support Policies I just received my brand new Samsung Galaxy S23 Ultra. Amazing device, but that's not why I'm here today. Please "Kudo" this of any of it applies to you. My old/current device had a physical sim ...Bring it Back Issues Ordered a new phone and had the bring it back with the old. Great idea. But I cannot get a return label. I have spent 2 hours with a poor person trying to get a label sent to me. The person has no id...Additional Europe Easy Roam Travel Pass I was recently in Europe and returned home to Canada. We still have active 30 day Europe Easy Roam Travel Passes on our accounts. We are heading back to Europe again. I’ve been told that they will ex...14 day travel pass plus one day roaming pass Has anyone purchased a 14 day travel roaming pass, and also a one day roaming pass during the same time period? I need to get the 14 day pass for a European vacation, but want to also use the one day...Wireless Home Phone Billing My old Wireless Home Phone (WHP) was a POS since day one and finally totally died. After a day and half of getting the run-around, I finally got Telus to send me the latest model. They didn't mention...Prepaid Balance Over $100 Disappeared WTH, Telus! I had a balance of over 100 bucks. I have the 19 dollar plan that renews automatically from my balance. Where is my money? Webstore - Issues trying to contact Is anyone else having an issue with the Webstore? I placed an order and yesterday they emailed saying they tried to call me to verify the order and it is on hold currently. The number they called i...Likely a Scam and fell for it. I have ordered a new phone & plan online. The order has not been processed & I want to cancel it. Can I do this online or do I have to speak to someone at Telus? there was a telus rep that called....