Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
882 PostsLatest topics in Mobility
Disconnected Services
My Telus pre-paid account has been disconnected. On March 23 2025, i purchase Talk and Text 100, which came with additional unlimited nationwide minutes, MMS and SMS, and 2 GB data monthly for one year. I purchase this and had it set up at the Timmin...
kid lost phone with prepaid 365, can't switch SIM
Hi,My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in my Telus even though many tells support pages say the...
Merchant Is Refusing to Comply With Return Policy
Good evening, Yesterday I bought a Samsung Galaxy S25 Ultra 512gb on EPP contract from a vendor. I experienced buyer's remorse immediately upon leaving the shop, and when I tried to return it, he said: "you can't return it it's a special order". I in...
Telus home security APP -error
Hello there! Having an issue where when login into my telus Smart home App sometimes it errors out then brings up a Koodo web page to log into but im not with Koodo. Has anyone else experienced this issue. It a really weird one.
Billing Discrepancy
I have been a dedicated Telus customer for several years and am reaching out for help due to an ongoing billing issue. When I agreed to my most recent Telus mobility plan, a Telus agent assured me, both verbally and in a text message I have saved, th...
Device price and plan price
To Whom It May Concern, I’m writing to express my ongoing frustration with my recent experience as a TELUS customer under the Employee Purchase Program (EPP). Last week, I upgraded my mobile plan in preparation for travel to Mexico. A TELUS represent...
Scam Call/Deal
Hi I got a call from a so-called Telus Agent offering me a deal for mobility services (BYD) for:1) 80Gb data and unlimited Canada/Mex/US call and text for $28 per month2) 40Gb data and unlimited Canada/Mex/US call and text for $20 per monthI asked fo...
Inaccurate billing Cycles
So I called customer service and even used the online chat support for nothing. I have a screenshot showing that my billing cycle is March 21st till April 20th, today it’s April 21st and they didn’t renew my mobile internet data package, instead thei...
Speaking With An Agent
Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service
Resolved! Cannot port number from Koodo to Telus
I’ve received a win-back deal to return to Telus from Koodo. They sent me a SIM card, but I’m unable to port my number because it starts with 306. I live in Alberta and want to keep my old number—this wasn’t an issue when I ported it to Telus three y...
