Recent ActivityMost RecentNewest TopicsSolutionsHave a North America plan, in Mexico and my phone will not connect. Have tried resetting airplane mode and checked roaming settings as well as reset phone. Still won’t connect. Bring it back phone When Telus called me regarding renewing my contract they wanted to charge me the connection fee on 3 lines. So instead of renewing with telus I signed up a new contract with another provider. I went ...New to this forum I'm fairly new to this forum platform. Im more of a problem solver when it comes to mobile issues. So far its been quite good with telus. I'm also somewhat of an IT tech myself when it comes to issue...Phone and plan I ordered a new phone and plan online not realizing I would get a new number..my fault. When I realized I had a new number I contacted Telus to get my old number back. After 2 hours and speaking with...Account and Phone Number Disabled Hello, I initially set up my account/sim card on a pay as you go plan. My account and phone number are now inactive and I would really appreciate some help activating them again. In my account I am ...Cancel/opt out of a Shared/Family Plan Asking for a friend. Friend is also a Telus mobility customer. If they are under a shared/family plan and they are not the main "account holder" can they still cancel their plan w/out the main acc...Ghost Icon - My Telus on phone I am unable to uninstall the My Telus app from my Samsung G23. It has not functioned since Nov 2025 when I added it. I go to log in, correct login and password, and app goes back to log in page. I lo...one day roaming pass I have a telus loyality reward of being able to recieve several free one day roaming passes. Can I group them together to use on the trip? For example activate 3 one day passes for a 3 day trip ove...Telus Cellular frequently disconnecting on Windows 11 Every time the device sleeps it disconnects from cellular. Sometimes it reconnects mostly it doesn't, and it needs to be restarted to connect again. It says that there is not APN but every time I try...Cancelling my Telus Mobility plan while living abroad Hi, I was wondering how I can cancel my plan if I don't have the option to do it via phone call. I haven't been able to find any solution online yet. Can anyone from Telus help me with this issue? ...