No sound after switching to Slimline 2 remote

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Resident
We recently switched remotes, and ever since then we are getting no sound at all. The volume control works, and the sound is turned up, not on mute, but no sound. Everything else works fine. I've gone though all the settings on the TV, but can't figure out what the problem is. I know it's not the speakers, because the sound works when the HMDI cord is plugged into video game consoles, rather than the cable box.

Any ideas on how to fix this?
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TELUS Employee
TELUS Employee

If you set up the remote while the TV was on mute, it would be muted, so you would need to reset the remote, put the volume up to 25, and then reprogram it.

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Resident
So, I just tried to reprogram the remote and now I'm getting "Your television cannot support HDCP video over your high defiition connection. H1001" flashing on the screen. This has never happened before. What's going on? 😞