New 4K PVR - HDCP Error Through Denon Amp

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Rockstar

I'm guessing the Telus 4k box auto senses the input, which the receiver is triggering it to be better than the TV?  Some receivers do allow you to set the input compatibility of specific HDMI ports.  Both  of my Onkyo receivers allow me to set the capability or limit specific ports to 1.4, 2.0, and 2.2.  If your receivers lack this function, I would say the best solution for those willing to spend a little money to get the best picture quality, would be to look at HD Fury pridocts and go for something like the Linker.  If put between your AVR and your TV, it will take that ridiculously compressed 4k signal that is nothing close to true 4k and downscale it to 1080P, giving you better picture quality on a 1080p TV over all.  

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Resident

It is absolutely a  Telus PVR issue and NOT an issue with the Denon REceiver/Firmware.. I am a Pro A/V Contractor and I have experienced this issue (only with the 4K Box) on Yamaha, Denon, Onkyo, Pioneer, and other receivers. In all cases the receivers were new and all but 1 TV were new 4K UHD units. I have wasted so much time on this.

 

I am stuck in a loop. Telus will not admit there is any issue as their box works fine plugged directly into the TV, and they "don't support systems".. and the receiver manufacturer's have shown that it is not their issue as every other input device works flawlessly with the same HDMI cable and input. I have spoken to a couple of installers locally and they both admit privately that they have seen this as well. 

 

I am stuck in a loop. This only occurs with the Arris VIP5662. The older boxes work fine but Telus removes them and likely recycles them when they drop off the new 4K boxes. I have had a few clients question my knowledge and professionalism over this a they are not technical and it makes me look like I'm just making excuses. The only workaround I have found is running a second HDMI to the TV monitor for the PVR alone (which requires a separate audio feed to the receiver) , and keeping the original HDMI from the receiver to the TV for all other connected devices. Not ideal in any respect. With wall mounts that have a single HDMI cable buried in the wall, it's not even possible. (On one install I had to resort to an HDMI balun through and existing Cat5 wire to get the PVR signal to the TV.. An expensive and unnecessary solution if the PVR didn't have this issue.)

 

If ANYONE has found the solution to this, PLEASE post it here. 

THanks!

 

 

 

 

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Ambassador

The ideal solution if for Telus to fix the firmware, which is unlikely given how long it has been going on and that they are aware of it and their solution is to recommend people to connect it directly to TV.  This did work before and one of the firmware updates about 18 months ago broke it.  

There have been some non-elegant solutions such as buying an HDMI splitter etc.  I doubt that it will ever be resolved, as longer you go fewer are the 1080p sets. 

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Ambassador

The first sentence should read "The ideal solution is for Telus to fix the firmware...". For some reason I can't edit the post.

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Resident

I had success recently getting my new Telus 4k PVR to work with my 2007 Panasonic plasma 720p TV with my Pioneer VSX-LX301. So when the installer came over I completed the HDMI connection from port 1 of my Pioneer receiver to the TV and immediately got the error your tv isn't HDR 2.2 compliant even though ports 1 to 3 on my receiver say on them HDR 2.2. So to get it working I moved it to HDMI 5 and on my receiver HDMI ports 4-6 are non HDR 2.2 compliant. But I believe the newer version of my receiver the VSX-LX302 has all HDMI ports that are HDR 2.2 compliant which would seem in my case would not work then.

 

The other option is people are spending about $50 on HDMI HDR adapter, basically the HDMI in and HDMI out but that is less than ideal too.

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Friendly Neighbour
Had the same issue and figured out how to fix this. Im guessing you have a 1080p tv only. If you have a denon x3400h, x3500h, x4400h, x4500h, etc. Go into the hdmi diagnostics mode on the denon receiver and change the limit mode to output 1080p then hdcp 2.2 to limit. To get into hdmi diagnostic mode turn on the receiver, then hold the back button and the up cursor on the receiver for around 3 seconds until it flashes hdmi diagnostics. It will run an auto check first and then display the diff modes. From there use ur remote to scroll down to limit mode and make the above changes. I just had my receiver over the weekend and it was driving me nutz trying to figure out how to get into hdmi diagnostics on the new denon receivers. Hope this helps everyone that has the same issue. 🙂
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Friendly Neighbour
For all denon and marantz receiver you can change the hdcp on the hdmi inputs to 1.4. I just got it working today. Im guessing you have a 1080p tv only. If you have a denon x3400h, x3500h, x4400h, x4500h, etc. Go into the hdmi diagnostics mode on the denon receiver and change the limit mode to output 1080p then hdcp 2.2 to limit. To get into hdmi diagnostic mode turn on the receiver, then hold the back button and the up cursor on the receiver for around 3 seconds until it flashes hdmi diagnostics. It will run an auto check first and then display the diff modes. From there use ur remote to scroll down to limit mode and make the above changes. I just had my receiver over the weekend and it was driving me nutz trying to figure out how to get into hdmi diagnostics on the new denon receivers. Hope this helps everyone that has the same issue. 🙂
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Friendly Neighbour
No need for splitter. Had the same issue and figured out how to fix this. Im guessing you have a 1080p tv only. If you have a denon x3400h, x3500h, x4200h, x4300h, x4400h, x4500h, etc. Go into the hdmi diagnostics mode on the denon receiver and change the limit mode to output 1080p then hdcp 2.2 to limit. To get into hdmi diagnostic mode turn on the receiver, then hold the back button and the up cursor on the receiver for around 3 seconds until it flashes hdmi diagnostics. It will run an auto check first and then display the diff modes. From there use ur remote to scroll down to limit mode and make the above changes. I just had my receiver over the weekend and it was driving me nutz trying to figure out how to get into hdmi diagnostics on the new denon receivers. Hope this helps everyone that has the same issue. 🙂
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Friendly Neighbour
Actually its an easy fix on the denon/receiver side. Please read my other post. Hope it works for u or if u need more details just reply.
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Resident

I am experiencing exactly this problem with a Denon AVR-S640H.  I don't have a back button and up cursor on the front panel.  Do you by any chance know if HDMI Diagnostics is available on this model and if so, how I would enter that mode?

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Friendly Neighbour
I cant seem to find anything on the s640h. The step up s740h uses the zone 2 and tuner preset ch-. I notice the 640 doesnt have a zone 2. So it must use a different button. Maybe denon tech support can let you know what the buttons are to get into the “special mode setting buttons” or “hdmi diagnostics menu” as per the troubleshooting manuals. Sorry cant help you much more than that.
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Resident

I have the Denon 4300 and holding these two buttons does not work. any other suggestions?

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Friendly Neighbour
Try holding zone 2 and tuner preset ch- on the front panel. I know this is what the service mannual for the x3300 states. Hopefully it works for the 4300 to bring up the hdmi diagnostic.
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Resident

THIS FIX WORKS

 

 

TELUS Arris PVR Vip5662W Connected to

 

 

Marantz 7012 AVR

 

 

CBL/SAT

 

HDMI

 

STEREO

 

 

Got this message

 

 

This content can not be displayed because your TV dose not support HDCP 2.2

 

 

Called Telus Technical Support. We changed my HDMI Cables most expensive $60.00 to $20.00 to the cheap cable that comes with equipment. Still the same message. He is sending me a HDMI that Telus Techs use.

 

 

Tried all HDMI Inputs on the Marantz 7012 AVR with the TELUS Arris PVR Vip5662W, got same message. Read the forums suggested to buy a HDMI splitter. My work around, works. I connected the PVR to any TV HDMI INPUT 2-4. Connect the PVR Digital Optical Output to my AVR Digital Optical Input, the CD one supports DDigital and SSound. So to watch TV, change to PVR input on TV and on AVR change to CD to get the sound.

 

 

Then I found this,THIS FIX WORKS.

 

 

https://forum.telus.com/t5/Internet-TV-Home-Phone/New-4K-PVR-HDCP-Error-Through-Denon-Amp/td-p/71148...

 

 

 

No need for splitter. Had the same issue and figured out how to fix this. Im guessing you have a 1080p tv only. If you have a denon x3400h, x3500h, x4200h, x4300h, x4400h, x4500h, etc. Go into the hdmi diagnostics mode on the denon receiver and change the limit mode to output 1080p then hdcp 2.2 to limit. To get into hdmi diagnostic mode turn on the receiver, then hold the back button and the up cursor on the receiver for around 3 seconds until it flashes hdmi diagnostics. It will run an auto check first and then display the diff modes. From there use ur remote to scroll down to limit mode and make the above changes. I just had my receiver over the weekend and it was driving me nutz trying to figure out how to get into hdmi diagnostics on the new denon receivers. Hope this helps everyone that has the same issue.

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Resident

my 3500 has no buttons on receiver only on remote --and holding back button and up cursor on remote does nothing. Denon says there is no diagnostics mode on 3500 . Any suggestions would be welcome

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Resident
I just purchased a Denon Avr-s950h and promptly got the hdcp 2.2 error.

The solution is simple. Using buttons on the front panel you go into HDMI Diagnostic mode.

Select the port for the Telus box. Then turn on the Limit function for the HDMI.

As soon as I did that, my old tv came to life!

This is NOT a Telus problem, nor a firmware problem, it is a configuration problem.

Hth
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Resident
I had the same issue just today, the technician installed the 4k PVR. My TV is not 4k as well but i have a mid range yamaha rx-v1085 reciever. On the systems menu, i change the individual input from hcdp2.2 to 1.4 and it worked for me. Reading from other posters gave me the idea because i am probably using older HDMI cables. Im just glad i did not have to spend money on a splitter. Now when i do get a 4k TV, i think i have to buy new compatible hdmi cables and change the setting of the input back to 2.2 i hope you can do it on your denon reciever as well.
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Neighbour

So I also have the same problem with a Spectrum DVR, Dennon AVR-650H and a Samsung UN65F8000 setup, and its driving me crazy trying to find a solution.  My Dennon AVR doesn't have a back button on the face of the unit, but does have arrow buttons.  Does anyone know how to enter "HDMI diagnostics mode" on this unit? 

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Friendly Neighbour
Cant find a free service manual for your receiver only a paid one. I did notice mode plus tune + goes into a menu. So im guessing mode is one of the buttons? Maybe mode plus pre ch -? Going to be a lot of trial and error unless denon support can give u the buttons to enter diagnostic.
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Neighbour

Thanks so much for the thoughtful and fast response!

Sorry, I misspoke.  There are no arrow buttons on my receiver. 

So I have tried every possible simul-press button combination I could think of, holding for like 6+ seconds, and haven't yet found a diagnostics mode.  I've found other things like initiating browser based network config with mode and band buttons simul-pressed, and a simple on-face-panel menu that allows you to change from PAL to NTSC, but no HDMI diagnostics mode.

I've also reached out to Dennon, and I was told that such a menu doesn't exist, but it sounded like he meant on any Dennon AVR's, which certainly sounds like he didn't know what he was talking about.  He just told me to contact Spectrum because it was a firmware issue on their end, so not very helpful.  

 

The manual for the AVRS650 can be found via the link below.  

 

http://manuals.denon.com/AVRS650H/NA/EN/index.php

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Neighbour

I now have the solution for a Denon AVR-650H.  With the receiver on, find the buttons "TUNER PRESET CH +" and "TUNE -" on the face of the unit.  Hold both these buttons down for about 4 seconds to enter HDMI Diagnostics mode, and release(Please note that this menu is only visible on the face of the receiver, and does not show up on the connected output display.)

Then, using the remote, scroll down to option 5, "Limit Mode" and press enter on the remote.  Next change the source if necessary, by pressing enter, scrolling and then hitting enter again, or if the correct source is already selected, then proceed by scrolling down to option 3 "HDCP :No Limit", and press enter. 

Then scroll to "Limit" and press enter.  Then follow the prompts to save and exit.  

From there, scroll down to option 7 to exit. 

If you at any point get stuck/lost in a menu/sub menu, just use the back button on the remote to get back to the root menu. 

 

This completely, and instantly resolved the Dennon AVR/Spectrum HDCP version 2.2 content compatibility issue.  

 

For those without this or similar hidden HDMI diagnostics menu, I also found a cheap HDMI splitter that also resolved the problem, linked below, connected between the Spectrum DVR HDMI output and the Dennon AVR HDMI input.  

https://www.amazon.com/gp/product/B07DQBY5TX/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

I was only able to get this info after repeatedly calling Denon and asking the same question, "How do I access the HDMI Diagnostics menu on this receiver?"  The first 4+ times, I got the same answer, "sorry, but your receiver model doesn't have that hidden menu.  You'll have to contact your cable service provider and tell them to fix their firmware." 

On the final call today, I finally got someone who knew/cared about what they were doing, and dug up the right procedure for me.  This is a totally insanely bad level of customer service, and will result in many unnecessary returns, and frustrated/never-coming-back-to-Denon customers.  So Dumb!  I wasted literally days trying to get this to work! 

 

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Friendly Neighbour
Awesome! I feel your frustration. I have no idea why they dont have the information easily accessible on their manual or webpage.
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Resident

Thanks!  This is the right solution, no need to buy an external devices, change you cable/fiber box, anything.  These Denon receivers like my AVR-X3500H already come with a setup that limits an input to HDCP 1.4.  Just follow the instructions in

 

http://www.theaav.com/uploads/2/6/0/1/26016310/denon_hdmi_diagnostics_and_troubleshooting_eng_im_v00...


when I get a 4k TV I can just switch this input “Limit” to off.

 

I owe you a beer — you just saved me at least $30 on some unecessary HDMI splitter