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Are there specific hours the live agents are available. I have been waiting about an hour. Started at 10 people in the queue -- it is now down to three but has stayed at three for about 30 minutes. Am I wasting my time?
Here are the hours of availability:
|Mon - Fri||7:30am - 9pm||Technical support available 24/7|
|Sat & Sun||9am - 8pm|
All times local
So it depends if you are in the Technical Support queue or seeking other services.
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If you're looking for technical support, it's typically fastest to call in.
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Thanks-- if there are no agents available - perhaps that should be posted on the live chat page - rather than just showing how many people are ahead of me in the queue.
Will try calling them tomorrow.
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