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How do I get Telus to respond to me?

Renee10
Just Moved In

Telus installed a fibre optic cable into my home in November 2016. The person who installed the cable drilled through my toilet's plumbing and my toilet started plugging every three months until I hired a specialist plumber to figure out what the problem was. I have emailed Telus and they told me that they would get back to me but this was Oct 31st and I have heard nothing despite 2 further emails and about 3 phone messages. I have had a contractor come and give me an estimate of the cost to repair this but I cannot proceed until I hear from Telus. There is mold in along the toilet line and I am unable to use the toilet involved. 

 

Any feedback about how to get in touch with someone that can help me would be appreciated. 

 

Thanks

Renee

3 REPLIES 3

WestCoasterBC
Community Power User
Community Power User

NFtoBC
Community Power User
Community Power User

You can escalate your issue here. However, were it my house, I would be fully documenting the issue with photos and statement of your plumber, effecting a repair, and making a claim later. I would also send a Registered Letter to Telus Corporate Office documenting your claim.

NFtoBC
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RhoLee
Community Manager
Community Manager

@Renee10 Our social media support team can look into this for you. 

You can reach out via Twitter or Facebook, and they should be able to assist. 

Have a great day!