eSIM support for all GSMA compliant eSIM devices

DeanLubaki
Connector

It’s time for TELUS to enable eSIM support for all GSMA compliant eSIM devices.

Status: Completed
Comments
Omisake
Just Moved In

Yes! Big fan of this, this’d be fantastic 

technbio
Connector

Come on telus ..get the esim works..and authorize corporate account to transfer...we are in 2019....

pbsme
Ambassador

I hope TELUS supports eSIM by the time I get my next iPhone. That’s likely to be in the Fall of this year. Otherwise, I would be looking elsewhere. 

giantbrownguy
Leader
Patthe
Connector

Please support 

CJR
Connector

Good new is TELUS is starting to support e-sim activations starting today.

 

Can find out more information on their support page.

 

https://www.telus.com/en/on/support/article/esim-voucher 

technbio
Connector

And as always on business you cannot have it as primary line..you have to ad another lines..

 

Any in-market TELUS Mobility rate plan (prepaid or postpaid) is available on eSIM.
For business, EPP and corporate accounts, the eSIM voucher must only be activated on the second line with a BYOD plan. The physical SIM must always be activated first.

 

 

Business account arrive alway second..

 

No free tou.tv subscription

 

Cannot have any promotion fees for ADTT alarm system

 

Business account are second ...never first...I am account administrator and I really  think to change those account...because never benefit of those fringes offer to regular account..

 

 

DeanLubaki
Connector

Thank you so much TELUS for giving us the worst implementation possible of eSIM two years and a half after everyone else.
Instead of being able to do it online (like Freedom Mobile, Verizon, T-Mobile etc.), we have to visit a store AND pay $20.
What the hell is this? Is the traffic so low in the stores they need to force us to go there in a world where everything is online?
So what? Now when a broken iPhone is replaced at the Genius Bar or when someone upgrades, instead of being able to generate a new code online (eSIM QR Codes can only be used on the same device again, to change devices, a new code is required) , they need to stop by a TELUS store? Ugh.

If it wasn’t for the fact that I’m relocating in the UK at the end of the year anyway, I would have terminated my six lines today.

John-Novellus
Just Moved In

I tried setting up an e-sim yesterday.  It turns out, you either have to get a NEW Telus number, or leave your old TELUS number on a physical SIM.  There is no way for TELUS to port your existing number from a physical SIM to an e-Sim.  This basically defeats the usefulness of TELUS's e-Sim.  

 

So few internal TELUS staff know about this, so it took hours of technical support to discover this.

 

So, if you travel, another telco in Europe, NA or Asia have to support e-sim and you can get THEIR NUMBER loaded.  Your TELUS number has to be on a physical SIM.

 

I'd say this is a TELUS half-measure to implement some bold new technology.

 

John

NFtoBC
Community Power User
Community Power User
psl
Neighbourhood Alum
Neighbourhood Alum

Closing idea as complete as eSIM is now available. @DeanLubaki Please send me a private message if you are still having issues with enabling eSIM, thanks!

Status changed to: Completed
MeInGatineau
Just Moved In

@psl Just got activated on a EPP plan (BYOD S21 Ultra 5G) and I donèt have the esim enabled can you confirm what the process is to activate it?

technbio
Connector
Hi

That the way i´ve done it





But i have to add those fix


I receive my esim today and i was able to swap it..have to wait for wifi call and lte..the time i was waiting to speak to technical i was able to add it..i have to restart my iphone twice one for esim card and one to see that wifi number was on ...confirm with tech support to be sure that my account doesn’t have another account..everything was ok.. 😎


Hope it wil help. 😎
Technbio
cpantelis
Community Manager
Community Manager

@MeInGatineau - Are you still having issues enabling your eSIM? If yes, feel free to send me a private message. Thanks!

MeInGatineau
Just Moved In

@cpantelis yes, the option does not appear in the settings under mobile networks.  

 


Primary line Telus nano sim and will be using the eSIM as secondary. 

cpantelis
Community Manager
Community Manager

It looks like you may not have PM's enabled. Based on what you're describing it sounds like you'll need to speak with technical support to have them perform some troubleshooting