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Status: Closed
Why is it that by now in mid-2017, Telus mail servers still do not support SSL/TLS for password and e-mail transmission with mail clients for SMTP, POP-3 and IMAP? This is completely inexcuseable at this day and age of privacy and security. Telus is already charging an arm and a leg for broadband services and you still do not support something as basic as secured transmission of passwords during POP-3 and IMAP mail server connections and mail transmission? Unbelievable and unacceptable. Keep in mind that there are countless users on mail clients and they are frequently using connections that may be public and unencrypted. Telus' complete disregard for basic privacy and security in password and e-mail transmission when mail clients are used shows that Telus is not at all serious about basic data security when users are using mobile devices / laptop computers in many different settings and connections that have security risks / data intercept and collection concerns. This isn't the 1990s anymore. Telus needs to bring its basic e-mail security to the minimum industry wide basic level that can be expected at this day and age.

TELUS has supported secure email transport on a number of ports.   The latest guides on the support web site indicate SSL is supported for IMAP and SMTP.


Just Moved In

I was setting up a new email account, and initially had some problem with the incoming/outgoing server settings, which led me to this post. Although it seems that Telus did in fact (finally) implement SSL encryption (at least within their domain), the webpages which provide guidance on setting up Telus email accounts don't all reflect that.


For devices other than Android (e.g. Setting up email on your PC) should be updated to reflect using SSL encryption.  Currently, they specify "On the Use the following type of encrypted connection: option choose NONE"


Also, it would be nice to have some generic email client instructions for other than Apple and Microsoft email clients, such as Thunderbird!

Community Power User
Community Power User

The pages that say "Use the following type of encrypted connection: option choose NONE" are for older mail programs. SSL encryption more recently changed to a new version and many older mail programs did NOT get that update and thus will not be able to connect securely. If you value your security, you'll want a more recent mail program. The Outlook 2016 settings do reflect the encrypted connection since it was updated, but Outlook 2013 (practically 7 years old) does not.


I have previously posted the secure mail settings for those with recent mail programs, including Thunderbird, to use:


  1. Incoming server (IMAP):
    Port: 993
    Use the following type of encrypted connection: SSL/TLS
  2. Incoming server (POP3):
    Port: 995
    Use the following type of encrypted connection: SSL/TLS
  3. Outgoing server (SMTP):
    Port: 465
    Use the following type of encrypted connection: SSL/TLS
Just Moved In

@telusfeedback On a variety of ports, TELUS assisted protected email transport. SSL is supported by IMAP and SMTP in the new instructions on the help website.


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Status changed to: Closed
Community Manager
Community Manager