Loyalty Pricing Program

LDM59
Just Moved In

TELUS should implement a Loyalty Pricing program for internet & TV customers that have completed their contractors. Rather than renewing a contract that is designed to attract new customers, low prices in the first term and higher in the second term, a Loyalty contract would be designed to hold their loyal customers. The pricing of the monthly services could be close to, or slightly less than the monthly average price of a 2 year New Customer contract (less is better). As a long term customer, I do not like the low and high terms of the New Customer contract. I would like to see a 2 year contract with a fixed price per month.

Status: Closed
Category:
Comments
Smile
Just Moved In

Does Telus have Loyalty promotional department like Bell?  Every year right before my contract ends for home phone/TV/internet comes along I call the Loyalty department to get new promotional pricing; otherwise my bill is increased to, at least, $75 extra than promotional pricing.    

Community Manager
Community Manager

I understand what you're saying, @LDM59, about how that would be different from a new-customer offer. Our marketing teams are always look for that type of feedback and I've passed it on.

 

As an FYI, a new loyalty program is in the works and the pilot is being rolled out to select communities so keep an eye out for that.

 

Thanks for the suggestion.

Status changed to: Closed