Loyalty Pricing Program

LDM59
Just Moved In

TELUS should implement a Loyalty Pricing program for internet & TV customers that have completed their contractors. Rather than renewing a contract that is designed to attract new customers, low prices in the first term and higher in the second term, a Loyalty contract would be designed to hold their loyal customers. The pricing of the monthly services could be close to, or slightly less than the monthly average price of a 2 year New Customer contract (less is better). As a long term customer, I do not like the low and high terms of the New Customer contract. I would like to see a 2 year contract with a fixed price per month.

Status: Closed
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Comments
Smile
Just Moved In

Does Telus have Loyalty promotional department like Bell?  Every year right before my contract ends for home phone/TV/internet comes along I call the Loyalty department to get new promotional pricing; otherwise my bill is increased to, at least, $75 extra than promotional pricing.    

Community Manager
Community Manager

I understand what you're saying, @LDM59, about how that would be different from a new-customer offer. Our marketing teams are always look for that type of feedback and I've passed it on.

 

As an FYI, a new loyalty program is in the works and the pilot is being rolled out to select communities so keep an eye out for that.

 

Thanks for the suggestion.

Status changed to: Closed
Irishgranny
Ambassador

This has been in the works for months....when do the rest of us long-term customers get it ??

Community Manager
Community Manager

@Irishgranny, the program is only in select communities right now but is continuing towards a full launch. We'll notify customers when they are eligible. In the meantime, please feel free to call or chat and we'd be happy to take a look at your bill with you.

valiaig
Coach

They  have customer loyalty team and they are by far the best I have dealt with 

Irishgranny
Ambassador

Scoto....

 

Any idea when this NEW LOYALTY program is coming to the rest of us?  This has been promised for months and doesn't seem like we're any closer to getting it !

 

metgirl
Just Moved In

I just found out about this  - And I am mad... been with Telus  for 20 years or more and I'd really like to see something like your idea of a loyalty program for all of us long timers. Smiley Sad