Yes, I agree with this. Telus needs to stop the "prompted script responses" (that seem fake/not genuine ) that are given to the unfortunate front line employees who have to deal with frustrated customers. Provide good consistent service; and if that ...
This happened to me last year...I saved my texts, after one of their sales reps promised the moon, only to find my bill increased several hundreds of dollars (despite my repeated questions and being reassured about the offer). Rep did not return my t...
