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Resetting a Window Sensor

Yatsukin
Neighbour

Hi folks,

 

Sorry if this has been asked and answered before, but I did look and couldn't find anything. Anyway, my daughter knocked one of our window sensors, and I've got a glass-break alert with a super annoying bicycle horn sound that repeats every half hour. Anyone know how to reset this? Cheers!

1 REPLY 1

MelH
Moderator
Moderator

Hey Yatsukin, sorry to hear that! Hopefully the issue is resolved by now, but for anyone experiencing the same issue you can disable a specific sensor through our web portal to prevent that sound from happening until the device gets fixed. You can find the full instructions here: https://www.telus.com/en/bc/support/article/enable-disable-sensor-activity-monitoring.

 

If you do still need help with this particular issue please send me a private message and I'll be more than happy to get you in touch with a specialist who can help.