We just installed our new system last week. We were under the impression that no matter which sensor we tripped as long as we got to the panel and entered the correct code within the 30 seconds allotted that we would not be contacted. However, we accidentally tripped a motion sensor the other day and entered the correct code in within 5 seconds. The code was accepted and we assumed everything was fine/done. But we then got a phone call from central monitoring requiring our verbal password. We do not want to be contacted unless the correct code is not entered within the 30 seconds. Is there a way to have this changed in our settings?
Also, how do we get the certificate to send to our home insurance company?
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