Hi, I would like to verify the legitimacy of these phones and names. Since last December, we’ve been receiving frequent calls from a Telus sales rep, Omar Fath (T: +1(825) 467-8859 | M: +1(368) 993-3374), offering what seemed like a great deal. Initially, we assumed it was a sales pitch, but eventually agreed to hear them out.
They offered us a Business Connect Voice Plus plan for 5 lines at $20 per line (after a $5/month discount) and a 1.5G WiFi plan for $95/month on a 5-year term. They also promised a $600 contract buyout to switch from Shaw. However, the buyout didn’t happen, and we’re still receiving Shaw invoices.
We received 5 Yealink VOIP phones, but they are wired internet phones, which were never mentioned. The $600 buyout wasn’t applied, and setting up the phones has been difficult. They offered virtual installation, but there were no clear instructions. I’ve been passed between representatives, including one named Ross (phones: 778-724-0367 and 778-504-8166), who directed me to call 1-800-426-8094 to confirm account setup. However, the phones do not suit our agreement, and I can’t confirm the setup.
I want to terminate the contract but haven’t received any further communication from Telus. I’m unsure if this is an unresolved case or a potential scam.
Please advise on how to proceed. Thank you.
