06-04-2020 04:50 PM
This is broken on so many levels..
Attempting to add Telus Home Assistant to Google...
Telus Service selected, redirects to web portal for login which succeeds in web portal.
First of the BS here...channel 9097?? I bought a security system not Telus TV. no mention of it being a requirement to make the security system run... click on "Allow" That screen disappears and dumps you back to the Google Home app
And back to square one all over again after it fails.
So if we cant use the Google Home app, use the Google Assist (voice) function as a temporary workaround right? If only, that one is next to useless as it seems that any basic security features (even unlocking your door) have been disabled.
We won't even begin to mention the issues with Samsung smart things, which would be another essay onto itself.
Fortunately for the readers sake, the hub does not detect even one single piece of Telus' gear, even though they have full support for what used to be ADT's.
Really unimpressed with the setup, the sensors, cameras, and rest of the gear are all there and running but Telus really needs to get on the ball and set the back end up correctly to be accessed by Google Play, Alexa, and even Siri...other providers have done this for years including the ADT infrastructure that Telus bought (broke). Alternatively if they are just going to give up with that then at least make the gear work with a smarthub so that we can do it ourselves.
Solved! Go to Solution.
10-05-2020 02:30 AM
I have had issues with the Google Home app as well although "Unlock Door" "Disarm Alarm" Ummm No thanks... I dont need the insurance company denying my claim because my voice asst let them in when they asked it to... and many will say ..but voice recognition... bull.... my 3 and 5 year old can talk to google with NO issue and we have NOT set them up on recognition
" Arm Alarm...Lock Door Turn on and Off lights" all seems to work ...ok..ish The worst is have to connect to Alarm.com every time you want to do something instead of google just taking care of it for you !
The TV Channel thing..... i can see that being a pain if you dont have TV and there should be an alternate process
Smartthings..... I have moved my Thermostat, Door Locks, and lights all to my Samsung hub and no issues at all. Remember to EXCLUDE them from their current network (alarm) they cannot be on 2 networks at one time and that a Zwave issue not a Telus issue. Unfortunately some of the other sensors are using a wireless tech that Samsung is not 😞 but again.... even if you door sensor was Samsung compatible its very likely that if hooked to Samsung then its NOT on the alarm and wont trigger an alarm if the door was opened
I know some of this wont help you but maybe help you have a better understanding of how some of the tech works
Have a great day
Adam
10-05-2020 02:30 AM
I have had issues with the Google Home app as well although "Unlock Door" "Disarm Alarm" Ummm No thanks... I dont need the insurance company denying my claim because my voice asst let them in when they asked it to... and many will say ..but voice recognition... bull.... my 3 and 5 year old can talk to google with NO issue and we have NOT set them up on recognition
" Arm Alarm...Lock Door Turn on and Off lights" all seems to work ...ok..ish The worst is have to connect to Alarm.com every time you want to do something instead of google just taking care of it for you !
The TV Channel thing..... i can see that being a pain if you dont have TV and there should be an alternate process
Smartthings..... I have moved my Thermostat, Door Locks, and lights all to my Samsung hub and no issues at all. Remember to EXCLUDE them from their current network (alarm) they cannot be on 2 networks at one time and that a Zwave issue not a Telus issue. Unfortunately some of the other sensors are using a wireless tech that Samsung is not 😞 but again.... even if you door sensor was Samsung compatible its very likely that if hooked to Samsung then its NOT on the alarm and wont trigger an alarm if the door was opened
I know some of this wont help you but maybe help you have a better understanding of how some of the tech works
Have a great day
Adam