I’ve had Telus SmartHome for a few weeks now, and I just cannot get the Geo Fence feature to work properly. I want a notification when motion is detected and I’m not home. So, I’ve set up a notification and selected the geo fence option (I selected my geo device which is my phone, and I selected my geo fence). This does not work. I get motion notifications whether I’m home or not.
(Oddly enough, my geo fence does seem to be working for my exterior Video Camera. I want notifications (and video recording) only when I’m away, and I have that set up and it seems to be working fine. So it is only my Doorbell that has the problem).
I’ve contacted Support several times and, while they are helpful, my confidence in the SmartHome service is a little shaky. (Unfortunately I missed the end of the 30 day trial period—I would like to cancel but it’s too late for that).
Has anyone had a similar problem and we’re you able to resolve it? Please help.
My system seems to be working now, but I don’t really know what “fixed” it. Over the past year, here are a couple of things I’ve learned:
Sorry, I wish I had kept detailed notes about what I did. Ultimately, I really do not like the Smart Home Security website or apps. They are incredibly confusing. This product is disappointing. I regret signing up on a 3-year contract. I just thought “it will just work” when I signed up — big mistake.
[Sorry for not replying sooner]
I found an important setting to check.
This problem started happening to me again. I recently deleted and reinstalled SmartHome app (to troubleshoot another problem), and lo and behold, the unfiltered notifications returned. Getting notifications when I’m at home. (The only notification I don’t want to be filtered is for the doorbell call button).
From the main menu I selected Manage Devices, I opened the settings for my iPhone. I noticed that Location Sharing said Disabled. What?! I then opened Places from the main menu. At the bottom of this screen I tapped Manage my location settings. I toggled Location Services to on (it was off!). My phone asked if I wanted to allow SmartHome to share my location. It asked me to choose Never or When Using The App (I forget exactly). I chose While Using App. But this didn’t seem sufficient to me, so I went into Settings > Privacy & Security and for the SmartHome app I selected Always. There is indeed a note there saying that choosing Always is recommended for location-based rules and notifications to work properly.
So my location-based notifications seem to working properly now. I’m not being bombarded by notifications at home, at least. (I did get a few and then none after awhile. Maybe it took awhile for the location setting to take effect). The real test will be the next time I am away from home, will I get those notifications, as those are the ones I really want? I’m confident I will. If not I will update this thread.
I hope this helps someone. It frustrates me that the app never prompted me to enable location sharing when I originally set up the location-based rules and geo-fence. And I mean a prominent pop-up prompt, like what you get with any other app that asks to access your device’s location.
I'm running a Samsung Galaxy S10 and installed the SmartHome app about two weeks ago. I have two indoor cameras set up. Everything was working fine until yesterday. The geofence portion isn't recognizing the location of my phone anymore and everytime I go from one room to another the alarms on the camera go off.
System info is as follows:
Location services set to precise
Battery optimization is off
Geofence is set to the minimum which is 1.5 km
I can't go from one room to the other without setting off the alarms and having a dozen videos of every trek to the bathroom.