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Door to door sales

grime96
Just Moved In

I signed up for home security service and mobile service via door to door agent last September. He made an interesting offer to me and then when I received the bill this month, I noticed that the amount he offered and the bill were different. He offered me $47 a month (tax included) home security service and $40 a month each line (tax included and I have 2 lines) mobile service, but I got a higher bill. Fortunately, I had the agent's phone number, so I checked with him again, and his reply was that the mobile service didn't apply to the promotion, so I got a higher bill, and he didn't know what happen the home security service bill, so he would send me a revised bill after checking. But he hasn't been answering my contact since. So I asked the customer center and got a reply that the amount provided to me by that door-to-door agent could not be applied. Looking at the posts on the forum here, there are many other victims like me and I'm really wonderin

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Yanne
Just Moved In
had similar issues last year and this year again. This year I requested the door to door person to text me his offer and asked multiple times as the offer is too good to be true. I also took his picture and telus badge. I was told that our complex has a deal with telus and since I am using telus internet and tv services that’s why this offer can be given to us and others in the complex if we switch minimum two phone lines. I asked multiple times to confirm as my phone plan was 35 dollar before switch and I only will switch to telus is plan is cheaper. We were also told that first month bill will be higher but second month will be adjusted and that’s why we waited. Now the second month bill is out and still incorrect. I have called customer support and waiting for the call back. This is really frustrating as the first year the door to door person came with Internet offer there was no issue, they have telus badge and use telus system, I trust telus as a company and keep trying with them. Now this kind of issue happen twice and I wonder whether I should trust door to door telus person anymore. Hopefully telus will help fix our issue otherwise it will be so hard for me to trust telus anymore. Sigh

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3 REPLIES 3

Yup, had a similar experience. For mobile service with Koodo's, I saw an activation fee of $60 added onto the first bill. Right away I contacted Koodo's and without raising my voice at the agent..I clearly explained the situation and eventually got it waived. As for the Home Security service, the door to door guy said that it will cost me only $15 per month for the service that I signed up for the next 3 years. When I got my first bill....it was $20 and not $15 as indicated. I contacted Telus customer service and again without raising my voice, explained the situation. I actually said that I was going to cancel the Home Security service since it was still less than 30 days. Eventually I was able to get the monthly rate of $15. So guys, do your homework and ask questions. These door to door sales folks just want there commission or sales quota. They will promise you stuff and you will get surprised when you get your first bills. I recommend you get there number and to take a picture of the sales person and there identification card. So that if you decide to complain you have the name, number and photo of the door to door person.

How to file a complain? Is there a phone number or email address?

Yanne
Just Moved In
had similar issues last year and this year again. This year I requested the door to door person to text me his offer and asked multiple times as the offer is too good to be true. I also took his picture and telus badge. I was told that our complex has a deal with telus and since I am using telus internet and tv services that’s why this offer can be given to us and others in the complex if we switch minimum two phone lines. I asked multiple times to confirm as my phone plan was 35 dollar before switch and I only will switch to telus is plan is cheaper. We were also told that first month bill will be higher but second month will be adjusted and that’s why we waited. Now the second month bill is out and still incorrect. I have called customer support and waiting for the call back. This is really frustrating as the first year the door to door person came with Internet offer there was no issue, they have telus badge and use telus system, I trust telus as a company and keep trying with them. Now this kind of issue happen twice and I wonder whether I should trust door to door telus person anymore. Hopefully telus will help fix our issue otherwise it will be so hard for me to trust telus anymore. Sigh