Our wireless smoke alarm started to chirp loudly. It was ear piercing. There was a yellow alarm on the keypad. I suggested to Telus ADT support maybe it's the batteries. There reply was to charge $ 195.00 to come out. In the end they removed the $ 195.00 charge, suggested an upgrade but the technician never showed up to do the upgrade. I was told by Joanna in customer service, who was very understanding. Joanna told me the technician stated he showed up but no one was home. The technician lied. I was home all day.
When this problem occurred I had to go through Telus customer service, Telus support and then Telus upgrade. 3 different divisions and how many people and how long on the phone???
When the technician never showed up I cancelled Telus ADT.
Perhaps this was all caused by 3 batteries in a smoke alarm???
My suggestion is to stay away from Telus ADT.
