Hi @Vincent1
The short answer is that it depends on your package and which channels you're looking to change. If you have 'The Basics + Pik 5' or 'Pik Max' you can change out the 5 or 10 included specialty channels every 30 days at no charge.
The long answer:
- There are a set of channels - 'The Basics' - included in every Pik TV package that cannot be swapped or removed - these are channels that are mandated by the CRTC.
- If you have 'The Basics + Crave', this is a fixed package with no flexibility to change channels.
- If you have 'Pik Max', Sportsnet, TSN and Crave are fixed into the package and cannot be removed or swapped.
There is no service charge to make changes to your combo/package, but if you add more channels, your monthly price may increase. You can make changes to your package by logging into your My TELUS account at www.telus.com/mytelus and then selecting 'Manage' beside Pik TV in the 'Home Services' box. From there select 'Add/remove channels' under 'Manage your Pik TV'. Once on this page, you can de-select channels you no longer want and select channels that you do want. You'll want to make sure that the number of channels you have before/after is the same otherwise your price may increase.
