Pik tv login

Just Moved In
I have rebooted my Piktv box, Restarted, even changed my password to ensure I wasn’t just mixing things up.
Anyone else having issues logging into their box? Onto day 2 now and no other message besides “we’ve encounter an error and please re enter either your username or password and or try again later”
Super annoying. Requested a call back so here’s hoping.