Hello Pik TV support,
I am using Google Chrome version 92 and Microsoft Edge version 92. My operating system is Windows 10 Pro version 21H1. When I tried to watch Pik TV on the Google Chrome browser and Microsoft Edge browser, I only hear audio but no video is displayed. When I checked the minimum requirements for Pik TV, HTML5 is required. How do I install HTML 5?
My computer does not have a real videocard. It is using the Intel 630 UHD chipset built in the Intel i7 10700 cpu to draw the graphics. Could this be the reason why there is no video displayed? How do I fix the no video problem in Pik TV?
Thank you very much for your help.
I am not having any issues watching Pik TV on Chrome or Edge 92. HTML5 isn't an app you can install. It's the language that websites are built from and Chrome has supported it for years.
The Intel UHD 630 is a standard graphics chipset. Many laptops and some desktops use it so it isn't a problem. It's low powered but Pik works fine on it.
Do you have any browser plug-ins installed that may be blocking content?
@Colman Additionally I am able to view the Pik TV website video stream on my laptop which has an i5 5350U and Intel HD Graphics 6000. That's 5 generations older than your current hardware. There has to be something that's blocking the video feed on your newer computer. It's hard to say specifically what is causing the issue. As @WestCoasterBC mentioned, antivirus could be part of it. Firewall possibly.
Have you tried incognito mode on Chrome to see if it makes a difference?
Make sure you have the latest windows updates. As well as video drivers.
If you have any antivirus software disable it. Test of it then works. If they fails uninstall and reinstall the browsers.
Since it works on a totally different computer, the issue is with the other computer itself.