Missing episodes in On Demand

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Robbo48
Resident

Noticed that some on demand episodes are missing. Example Big Sky has all episodes so far but missing 7 (not available). Same problem with This is us and Young Sheldon.


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Most Helpful
KHR
TELUS Employee
TELUS Employee

Hi @Robbo48 

 

Thanks again for bringing this to our attention. Seems like there was an issue with our content provider that should be resolved now. I just checked and The Resident, Young Sheldon, and This Is Us are up to date. Big Sky should be resolved shortly.

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NFtoBC
Community Power User
Community Power User

If you can post the missing episodes, usually someone from Telus will address them.

 

NFtoBC
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KHR
TELUS Employee
TELUS Employee

Hi @Robbo48 

 

Thanks for bringing this to our attention! I've let the On Demand team know and it should be resolved shortly. Here's what I can see:

 

This Is Us - S5 E5 & E6 available, E7 missing, E8 upcoming. 

Big Sky - S1E1-7 available, E8 missing, E9 available.

Young Sheldon - S4E4-6 available E7 missing, E8-9 upcoming. 

 

Does this match with what you see?

 

 

Robbo48
Resident
Yes, those are the ones we noticed so far. Also the Resident episode 5,

Thanks,

RB
Most Helpful
KHR
TELUS Employee
TELUS Employee

Hi @Robbo48 

 

Thanks again for bringing this to our attention. Seems like there was an issue with our content provider that should be resolved now. I just checked and The Resident, Young Sheldon, and This Is Us are up to date. Big Sky should be resolved shortly.

View solution in original post