Jerky Picture - Hockey on Sportsnet

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rcb
Resident

Why, while watching hockey on Sportsnet channels, does the picture appear jerky at times throughout the whole broadcast.

Sometimes the picture freezes completely for a couple of seconds, the audio is still available.

I have tinkered with the 'True Motion' settings on my LG TV, but this does not make any difference.

NFtoBC
Community Power User
Community Power User

What speed of internet do you have, and what device are you using to view PikTV?

 

NFtoBC
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rcb
Resident

I have a Telus Internet 75 plan.

I am viewing on an LG webOS TV UK6300BUB.

The signal has to go through a PIK TV set top box (still waiting for Chromecast support).

QMuzikDirektor
Connector

Same problem here, where Speedtest routinely reports up and down speeds around 950Mbps. The problem is happening on a brand new 55 inch TCL Roku TV. Strangely enough, the 4K preview channels (Slow TV Kamloops Flyfishing and Forest Bathing) do not have that problem - although admittedly, there's very little movement going on on those channels. Having said that, I suspect it's a source problem rather than a TV problem.

xray
Guardian
I see it as well, only on sports channels. I suspect it's at the source feed from the networks.
scottalx
Resident

Same is happening to me in Edmonton with the telus provided pik tv box (hard wired ethernet and fibre internet). But I'll add that I noticed this happening during the world juniors back in December and that was on TSN. And I've also got the same issue with hockey games that are on CBC and CityTV, so I don't think it's just a Sportsnet issue, but rather a Hockey on Pik TV issue. I don't have an apple TV box to see if the issue is there too, but I do have the Pik TV app on my android phone and might try watching part of a game on there to see if it has the same jerkiness. If it's better on the phone I might consider getting a different android TV box to continue using the service, but considering Hockey on this box last year was OK, I'd prefer if Telus just reverted back to however they had it set last year.

 

It's a shame that this jerky picture almost makes games un-watchable, and live sports (primarily hockey) are really the only reason I subscribe to live TV.

KHR
TELUS Employee
TELUS Employee

I've seen this issue in the past, and I found that force stopping and re-loading the app helped quite a bit. From the Android TV home screen, go to Settings --> Apps --> Pik TV --> force stop. You could also try clearing the data and cache on the box to squeeze every last bit of performance out of it. Same path as force stop, but choose clear data and clear cache instead of force stop. You'll need to log back into the Pik app, so I'd recommend doing all of this about 5 minutes before the game starts. 

 

At least in Edmonton, the hockey isn't unwatchable because of the team...Vancouver is a different story.

scottalx
Resident

Thanks for the suggestions KHR, I was unaware of the Force Stop option. Unfortunately neither that nor the clear cach option resloved the jerky picture issues. That said, I was able to suffer through long to watch the Oilers shutoot the Canucks last night! 😉 

QMuzikDirektor
Connector

In my case, it's not an Android app or Pik-- it's Optik TV via a Telus box on a TCL Roku TV