Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Optik On The Go App

Kiley9914
Just Moved In

‎06-25-2014 02:58 AM

Why is my device not compatible with this app? It says I can download it through the google play store.
0 Kudos
Reply
3 REPLIES 3

NFtoBC
Community Power User
Community Power User

‎06-25-2014 09:24 AM - edited ‎06-25-2014 09:25 AM

Please provide more details, including the device you are having difficulty with.

NFtoBC
If you find a post useful, please give the author a "Like"
0 Kudos
Reply

Nighthawk
Community Power User
Community Power User

‎06-25-2014 09:45 PM

The biggest problem with Android devices is the different hardware that is used depending on the phone and the manufacturer. There are a few different CPU manufacturers for Android devices and the applications need to be custom tailored for each. That is the biggest reason why some apps only work with certain devices. Also if you have an older version of the Android OS that can be a factor as well.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂
0 Kudos
Reply

xl
CPU Alum
CPU Alum
In response to Nighthawk

‎06-25-2014 10:32 PM - edited ‎06-25-2014 11:15 PM

It would be nice if the most common android devices are tested....

 

As the Blackberry Q10 is a Telus product, can I ask Optik On the Go be tested with the Snap emulator?  There's a lot of blackberries and right now I get.

 

Sorry, the configuration of this device has been modified or rooted and does not support the use of Optik on the go app.

 

 

Sad Panda

0 Kudos
Reply
Copyright © 2021 Khoros, LLC
To help us improve this website, we'd love to hear your feedback.
Support Support
Find a store Find a store
Contact us Contact us
We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us AccessibilityCareersMediaPoliciesTELUS Service Status
SupportContact Us NeighbourhoodFind a store User TermsService Terms Order Status
TELUS & CRTC Internet CodeInternet Code, SimplifiedTELUS & CRTC Wireless CodeWireless Code, SimplifiedPrivacy / CookiesSecurity
TELUS Digital TELUS International TELUS ProcurementTELUS WebmailTELUS Wise
The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
TELUS Logo ©2021 TELUS