Wi-Fi Calling For Android

Community Manager
Community Manager

You asked. We listened.

 

One of the questions we’ve been getting for awhile is, “When is Wi-Fi Calling for Android coming?” Up until now, the answer in the TELUS Neighbourhood forums and in the Ideas section has been, “Coming soon.


We’re happy to say that day has finally come and Wi-Fi Calling for Android has arrived, beginning with the LG G6.

 

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What is Wi-Fi Calling?

 

Wi-Fi Calling is a feature on your TELUS Mobility cell phone that allows you to make calls and send messages over Wi-Fi instead of the cellular network. This works really well for people in rural areas that may not have cell coverage. Live in a basement suite or condo with weak cell signal? You’re going to love Wi-Fi calling.

 

 

What Phones Can I Use it On?

 

Starting today on the LG G6 with more Android devices to follow. We’ll keep this page updated as Wi-Fi Calling for Android rolls out, so make sure you check back.

 

 

 

Find out more about Wi-Fi calling.


Got an iPhone? We’ve got you covered.

16 Comments
Dash78
Just Moved In

Got the update on my LG G6 but get an error on the Telus page when trying to set it up. So not available yet 

dwheeler
Organizer

will it be available for all android phones or just the ones telus decides to support or only the ones they sell?

Community Manager
Community Manager

@Dash78 It is available and there shouldn't be any problems. Are you able to share the specific error so the team can look into it?

 

@dwheeler, we'll keep the post updated with devices as they roll out.

Schmiesus
Just Moved In

I get an error saying "My Account" app isn't activated. My account app has full permissions and is installed. So this was a let down.

Dash78
Just Moved In

@Scoto  Contact Us, there was a problem adding the service. For further assistance contact us.  

 

I would rather not waste my time and just have it work with setup. 

Beardude
Just Moved In

Why is it taking so long for the Wifi calling to roll out. I have a S6 and a S7. Thought with the Galaxy series being a popular line for Telus, that they would be added sooner rather than later. I now wish I had went with a different carrier. 

dwheeler
Organizer

Why would they start with the LG G6 pretty sure they would sell a lot more Samsung phones than LG

Schmiesus
Just Moved In

dwwheeler

 

Would most likely it was easier to intergrate LG First based on resources from them. I'm sure Samsung is happening as we speak but may not be as straight forward or requires firmware or hardware upgrades on the nodes which would take time. 


Mark_604
Connector

It's now January, how about support for the Pixel 2 or Samsung Galaxy?

dwheeler
Organizer

they seem to work at a snail's pace,still can't figure out why they would start with the LGG6 

Mark_604
Connector

I wish they would at least confirm that all current Android phones in their lineup will get it eventually, I don't want to buy a phone without this feature, but I also don't want an LG G6...

CPTofino
Resident

Hey @Scoto back in November you noted "Coming Soon" its now Feb 2018 - 1/4 of a year. S9 is almost available. STILL NO WIFI CALLING. We have been waiting 1 year in total for this feature. Was first announced and made available by all other carriers last spring.

 

I think you're spreading misinformation or have a really bad definition of soon. 

Community Manager
Community Manager

Hi @CPTofino

 

I'm not sure that all other carriers do offer Wi-Fi calling for Samsung phones. I can tell you that we're still moving towards adding more devices. There are a variety of factors that affect the timelines but we know it's important to you and, as promised earlier, I will advise as soon as there is more information I can share.

FoosJunkie
Just Moved In

As CPTofino mentioned, this is a bit of an unfortunate situation. I live in an apartment where I get very little reception and often no service. I've had an S7 Edge on Telus the last 2 years and have been patiently waiting for them to implement wifi calling. My contract is up for renewal in a month - if I don't see something soon, I'll be jumping ship. This is insanity. 

Syaoran
Advocate

Is there somewhere we can find the settings needed to attempt to enable WiFi Calling?  I don't have a G6 but LG's engineering menu dialer codes are well known.  Getting the settings would allow others to try in their devices.  I would gladly try it out in my V30 H933.  I know this is possible to do because I have swapped the SIM from my V30+ H932 from T-Mobile USA and used the settings to enable T-Mobile's WiFi Calling on the H933 to see if it actually functioned.  Telus obviously has different settings and I don't know anyone with a G6 to get those settings from.

dwheeler
Organizer

I suspect we won't see anything on Samsung devices until oreo has rolled out and they can test it, so probably another couple months.