I just got a bill that said I had a past due amount but I paid $350 April 1

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Lisa28
Resident
I paid my bill april1 in amount $350 received bill today that said I had past due of 169. Is that my May bill.
Community Power User
Community Power User

No one here can view your bill. If you download the PDF version from My Telus, all the details should be described there.  Is it possible that your last payment was received late?

 

Also see this post for a description of a similar issue.

 

NFtoBC
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xray
All-Star
You paid $350 but how much was due and when was it due? The past due amount is less than the amount you paid so it's not just a case of the bill generation missing the posting of your payment.

Your best bet is to contact customer service and get it sorted out. Using the Online Chat is a good option. This forum is not customer service BTW.