Foreign email address isn't approved

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ChristianZ
Neighbour
Hi My German Email @unity-mail.de has not been rejected. Why? My old one @arcor.de has been approved. ChristianZ
BillTelusCust
Rockstar

Rejected for what ?

ChristianZ
Neighbour
For my account in the neighbourhood community. I received a message email not valid. ...@unity-mail.de seems to be unknown or not allowd for Telus
BillTelusCust
Rockstar

That might be best dealt with by customer support.  I would not make mention of whether it is "foreign" or not, that might cause confusion.  An email address is an email address...

ChristianZ
Neighbour

Thanks for your replay  and have a great day

NFtoBC
Community Power User
Community Power User

Might be the hyphenated email address causing an algorithm to refuse the email address as non-standard.

NFtoBC
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BillTelusCust
Rockstar

I would think that's not it, but so as to give the benefit of the doubt, I just successfully registered one with a hyphenated domain, so that's not it.

Syaoran
Rockstar

It's probably something in the potential spam filters that bots have either attempted to use that domain in the past.  Use a GMail, Outlook, or something very common.