Adding a line with overdue

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Resident
Can I add a second phone to my account if I have an overdue balance?

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Rockstar

Really, if you want to make any changes to your account, the account should be in good standing, meaning in part, you can have an amount due, but not overdue. Overdue signals an inability to pay for what you already have, so Telus is not likely to give you more.

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Community Power User
Community Power User

It might be wisest to pay the overdue amount first.......

NFtoBC
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Rockstar

Customer Care would be the best place to give you the answer you seek.  Paying it off would help but if your balance has been overdue for more than a couple of months, more than likely the answer will be a no.  

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Most Helpful
Rockstar

Really, if you want to make any changes to your account, the account should be in good standing, meaning in part, you can have an amount due, but not overdue. Overdue signals an inability to pay for what you already have, so Telus is not likely to give you more.

View solution in original post