Accidental Purchase

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Zachary-M
Resident

Hello I am a teenager with little money to spare so I use Telus' prepaid plans. I don't know what it was my brains reasoning but I decided to switch out my talk and text 22 plan with a 100 minute and unlimited messaging add on. I thought that this would act as a plan but I was mistaking. So now I am out of a plan and $25 that I spent on something that I thought was something else. I am unable to use any of these features so if they can be reset or if I can be given Telus credit or something along those lines it would be greatly appreciated.

Most Helpful
Community Power User
Community Power User

You could cut your losses by purchasing the $10 package, and using the excess minutes from your add-ons. They should still be available once you set up a basic plan.

 

There are no refunds for prepaid, unfortunately.

NFtoBC
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